Classic Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Hotel · Hanoi · Ha Noi Municipality
Intercontinental Hanoi Westlake By Ihg
A five-star stay on the shores of West Lake, with overwater rooms, a full-service spa, and views across to the city skyline.
- 318 rooms and suites, many with balconies and lake views
- Outdoor pool, spa, sauna, steam room, and fitness centre
- On-site restaurants, bar, and 24-hour room service
8.7
Great
1035 reviews
Booking.com 8.7 · 1035 reviews
About
Intercontinental Hanoi Westlake By Ihg
Intercontinental Hanoi Westlake By Ihg sits on the shore of West Lake in the Tay Ho district, a short walk from the water and about 1.4 km from the Red River. The hotel's 318 rooms and suites are spread across a low-rise property, with many offering balconies and views over the lake or the city. The design is contemporary and calm, with a palette that echoes the water outside.
The hotel operates a full-service spa with a sauna, steam room, and Jacuzzi, alongside an outdoor pool with sun loungers and a poolside bar. Dining includes a Vietnamese restaurant, an Italian restaurant, and a café, all backed by a substantial breakfast buffet. For business travellers, there's a dedicated centre and meeting spaces. Guests also have access to a gym, yoga classes, and personal training sessions.
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Lakeside location with views — Many rooms open onto balconies with direct views over West Lake, and the hotel's position next to the water is repeatedly praised by guests. The Red River is about 1.4 km away.
- Breakfast that impresses — Guests consistently single out the breakfast buffet — often described as diverse, delicious, and extensive. The hotel also runs Vietnamese and Italian restaurants on site.
- High staff and service scores — The property earns a 9.2 for staff and 9.1 for service, with guests noting friendly, efficient, and professional teams across reception and throughout the stay.
- Strong room quality — Rooms score 9.1, with guests describing them as clean, comfortable, modern, and well-appointed. Many feature balconies and bathtubs, and club-level rooms add coffee machines.
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Worth weighing
4 to weigh- Comfort and general scores are lower — While rooms and service rate highly, Comfort comes in at 8.3 and General at 8.2. It's still solid, but it trails the other categories, suggesting the overall experience may not fully match the five-star tag.
- No pets allowed — The hotel does not accept pets, which may be a limitation for travellers with animals.
- Limited check-in window — Check-in is only available between 15:00 and 23:59. Arrivals outside those hours would need to make alternative arrangements.
- Price point — With rates from £769 per night, this is a premium stay in Hanoi. Some guests have noted it's good value compared to other luxury options, but the price is still substantial for the market.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Classic Twin Room City View
- 2 Single beds
- Shower
- Heating
- Bathtub
- Balcony
Classic Twin Room Lake View
- 2 Single beds
- Shower
- Heating
- Bathtub
- Balcony
Classic Twin Room Overwater Lake View
- 2 Single beds
- Shower
- Heating
- Bathtub
- Balcony
Classic King Room Lake View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Classic King Room Overwater Lake View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Classic Twin Room Overwater City View
- 2 Single beds
- Shower
- Heating
- Bathtub
- Balcony
Classic King Room Overwater City View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Upgraded Classic Room
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Classic Club King Room Lake View
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Classic Club Twin Room City View
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Classic Club Twin Room Lake View
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Classic Club King Room City View
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Junior King Suite City View
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Classic King Room City View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- Express check-in/out
- Luggage storage
- Lift
- Currency exchange
- ATM/cash machine
- No smoking on site
- Safe deposit box
- VIP check-in/out
- Key card access
Food & Drink
- Restaurant
- Bar/Lounge area
- Snack bar
- Coffee shop
- Room service
- In-room breakfast
- Special diet menus
- Welcome drink
Pool & Wellness
- Outdoor swimming pool
- Children's pool
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Massage services
- Pool with view
- Beach umbrellas
- Sun loungers
Fitness & Activities
- Fitness centre
- Golf course
- Yoga class
- Sports trainer
- Aerobics
Business & Events
- Business centre
- Meeting/Banquet facilities
- Fax/photocopying
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Tea and coffee facilities
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
- Ironing facilities
- Free toiletries
- Balcony (select rooms)
Services
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Paid airport shuttle
- 24-hour security
- Barber shop
Accessibility
- Rooms/Facilities for disabled
- Wheelchair access
- Toilet for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 1,035 reviews
Booking.com · 8.7 · 1035 reviews
8.7Verified guest“The location is superb — quiet and relaxing, right by the lake with views back to the city centre. Both the Italian and Vietnamese restaurants are excellent, and it's very handy for the Hanoi Design Center.”
8.7Verified guest“A spotless, relaxing room with a balcony, wonderful views, and an exceptionally comfortable bed.”
8.7Verified guest“The breakfast service was excellent.”
8.7Verified guest“The setting is stunning — everything about the location was perfect.”
8.7Verified guest“A charming, spacious hotel with a spotless pool and lake views. The rooms feel modern, the beds are very comfy, and the reception staff are friendly. It's close to downtown yet in a peaceful area.”
8.7Verified guest“The room blended comfort and elegance beautifully. I was especially impressed by the breakfast — diverse and delicious — and the lake view from my room was amazing.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
West Lake: The hotel sits directly on the shore of West Lake, Hanoi's largest lake. Guests can walk along the waterfront, watch the sunset, or head to the nearby bars and cafes that line the Tay Ho district.
Old Quarter: The historic Old Quarter, with its narrow streets, markets, and street food, is a short walk from the hotel — roughly 10-15 minutes on foot, depending on your pace.
Hanoi Design Center: As noted by guests, the hotel is very convenient for the Hanoi Design Center, a creative hub for local design and crafts.
05 Tu Hoa.Tay Ho Ward, Hanoi, Ha Noi Municipality, No postal, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 341 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59. Check-out is at 12:00.
Are pets allowed at the hotel?
No, pets are not allowed at the Intercontinental Hanoi Westlake.
Does the hotel have parking?
Yes, parking is available on site.
Is there an airport shuttle?
Yes, the hotel offers a paid airport shuttle service.
What dining options are available?
The hotel has a restaurant, a snack bar, a bar/lounge area, and offers in-room breakfast. Guests have praised the breakfast buffet in particular.
Does the hotel have a pool and spa?
Yes, there is an outdoor swimming pool with a children's pool, plus a spa and wellness centre with a sauna, steam room, and Jacuzzi.
The bottom line
Intercontinental Hanoi Westlake By Ihg is a well-run lakeside five-star that earns its reputation through standout service, comfortable rooms, and a breakfast that guests clearly love. The setting is calm and scenic, though you'll pay a premium for it, and the lower comfort and general scores hint that the experience isn't flawless. If you want a plush base with lake views and don't mind the price, it's an easy recommendation.
8.7Great for: couples, business travellers, and anyone wanting a peaceful lakeside stay with easy access to Hanoi's old town.
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